Communication Policy

Last updated: 21st of October, 2024

Communication Policy

At Unravel Yourself, I value open and effective communication with my clients and website visitors. This policy outlines my commitment to maintaining clear and respectful communication channels.

Contact Information: I provide multiple ways to contact me, including email, social media, and contact forms on my website. I strive to respond to inquiries and messages in a timely manner, typically within 24-48 hours during regular business hours.

Confidentiality: Your privacy and the security of your personal and sensitive information are of utmost importance to me. I maintain strict confidentiality regarding any information shared with us, in accordance with my Privacy Policy and applicable legal regulations.

Professionalism: I am dedicated to providing professional and respectful communication. I expect the same level of professionalism and respect from my clients and website visitors.

Feedback and Concerns: I welcome feedback, suggestions, and concerns from my clients. If you have any feedback or concerns about my services or communication, please don't hesitate to reach out to me. I am committed to addressing and resolving any issues promptly and to your satisfaction.

Complaints and Dispute Resolution 

At Unravel Yourself, I am committed to providing high-quality services and maintaining the highest standards of professionalism. I value your feedback and take any concerns or complaints seriously. This policy outlines the steps to address and resolve complaints or disputes effectively.

Complaint Submission:

If you have a concern, complaint, or dispute related to my services, communication, or any other aspect of my business, please follow these steps:

• Step 1: Contact me - In the first instance, I encourage you to reach out to me directly to discuss your concern. You can do this by emailing shaun.unravelyourself@gmail.com

• Step 2: Provide details - Please provide clear and specific details about your concern, including relevant dates, names, and any supporting documentation.

Resolution Process:

Once I receive your complaint, I will initiate the resolution process:

• Acknowledgment: I will acknowledge your complaint promptly, typically within 2 business days, and provide you with an estimated timeline for resolving the issue.

• Investigation: I will conduct a thorough investigation into your complaint, which may involve reviewing records, speaking with relevant parties, and gathering information.

• Resolution: I will work diligently to reach a fair and satisfactory resolution to your complaint. My goal is to address your concerns and find a solution that aligns with my commitment to high-quality service.

Escalation:

If you are not satisfied with the initial resolution proposed, you may request further escalation:

• External Resolution: If the complaint remains unresolved, you may choose to seek external mediation or dispute resolution services, as permitted by law.

Feedback and Follow-Up:

I value your feedback throughout the complaint resolution process. After your complaint is resolved, I will request your feedback on the handling of your complaint to help me improve my processes.

Confidentiality

All information related to your complaint will be treated confidentially and in accordance with my Privacy Policy.

Changes to Communication Policy

I may update this Communication Policy from time to time to reflect changes in my services or to comply with legal requirements. Any updates will be posted on my website.

By using my services or contacting me, you agree to adhere to the terms outlined in this Communication Policy. If you have any questions or concerns regarding my communication practices, please feel free to contact me at shaun.unravelyourself@gmail.com